Complaint Mechanism
At Lebensgarten, we place great importance on respectful and open communication with our customers and partners. Your feedback is particularly important to us as we continuously strive to improve the quality of our products.
For this reason, we offer you not only the opportunity to contact us directly via the email address feedback@lebensgarten.net, but also an anonymous complaint channel.
Why do we offer the option to submit complaints anonymously?
Sometimes there are concerns or issues that prevent people from expressing criticism openly and under their own name. There can be various reasons for this, such as concerns about possible consequences or the feeling of being in a difficult situation.
By offering an anonymous channel, we want to ensure that we also receive feedback that might otherwise remain unspoken. Our goal is to create an environment in which every voice can be heard – regardless of whether or not it is associated with a name.
Responsible Handling of Complaints
What happens to non-anonymous complaints?
We would like to emphasize that all complaints we receive – whether anonymous or not – are handled carefully and responsibly. If you choose to contact us directly by email, we assure you that your concerns will be given our full attention. Transparency and fair handling are a matter of course for us.
Thank you for your trust. We look forward to receiving your feedback!
Anonymity with Responsibility
We hope that the option of remaining anonymous will be used responsibly. Our aim is to encourage dialogue and find constructive solutions. We therefore explicitly ask that anonymous complaints be submitted with due consideration for the seriousness of the matter. Ultimately, this option is intended to help everyone involved – both you and us.